Friday, July 21, 2023

City Hall in the Palm of Your Hand

Yesterday, the mayor's office announced the launch of Hudson Hub, "a mobile citizen engagement application powered by GOGov." The following is quoted from the press release announcing the release.
The Hudson Hub application, available in the Apple App and Google Play store, puts the power of City Hall in the palm of citizens' hands and allows them to access information and communicate with various departments across the city.
"Effective and clear communication with residents has always been a pain point for the city's administration," says Mayor Kamal Johnson. "The Hudson Hub app will help City Hall reach people much more directly and quickly, particularly in situations that impact the health and safety of residents."
Powered by GOGov, Hudson Hub is a centralized location for city news, events, service interruptions and updates, and important links to the City's website. The software streamlines important community communications and information to citizens in more efficient ways. Importantly, it also provides them with the opportunity to contribute to the upkeep of the city by reporting on various needs for improvement through a crowd-sourced model.
Over the course of 2022, the Common Council Technology Committee reviewed options for citizen request management solutions and recommended GOGov as the preferred vendor to the rest of the Council. A service agreement was then authorized in December 2022, followed by several months of development with staff from the City and GOGov. 
"Residents and visitors alike can access the Hudson Hub from their computers, tablets, or smartphones, so they can stay informed on the go," added Ryan Wallace, Minority Leader and 3rd Ward Councilmember involved in the selection of the platform. "Providing access to key information about alternate side of the street parking, effectively communicating key issues like water main breaks or snow removal emergencies via mobile--where people spend most of their time today--will greatly reduce reliance on antiquated methods. We hope also to foster better engagement by giving residents the ability to join and participate in meetings with a simple click right from their phone."
To download the free app, go to the Apple App Store or Google Play Store and search "Hudson Hub," or click this link from your mobile device:
Gossips downloaded the Hudson Hub app this morning and discovered that one thing you can do with the app, which doesn't seem possible on the City website, is express an interest in serving on the Comprehensive Plan Steering Committee.

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